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Terms & Conditions.

Pricing:
All prices include VAT.

Delivery:
U.K. Customers - Free Delivery, estimated within 3-5 working days.

Returns:
Customers are entitled to a replacement or full refund where items are faulty or not as described. Customers are responsible for return fees.

Refunds:

Refunds can be issued for customers who are not happy with their purchase or that receive damaged goods. Customers have 30 days to notify us and return items if you change your mind. Items must be returned in the original condition. Proof of purchase required.

Contact us: 

Email: ops@whnine.com

Contact us:

Privacy Policy:

This privacy notice tells you what to expect us to do with your personal information.

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What information we collect, use, and why

 

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers)

  • Website user information (including user journeys and cookie tracking)

 

Our lawful bases for the collection and use of your data:

 

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from:

  • Directly from you

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How long we keep information:

  • Until completion of transaction.

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How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us at Email - ops@whnine.com.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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